Med Cells International FZ LLC (“Med Cells”) is the official distributor of Cells4Life in the Middle East.

Security

All personal information is transmitted by using 128 bit Secure Sockets Layer (SSL) protocol. Our clients´ information is encrypted and stored in a protected server. Med Cells will only use your credit card details in order to process your order. Your credit card details are not stored for future purchases. We never give out any information about our customers and their orders. In order to achieve high standards, which correspond with our security policy, all client information is transmitted using the most secure encryption protocol available (128 bit SSL) in the market. In order to protect clients, a credit card ID number is requested. The card ID is a 3 or 4 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use.

Original Manufacturers' / Products / Services Guarantee

All Products / Services sold on www.medcells.ae are genuine Products / Services that are purchased directly from the manufacturers or suppliers. Please note: prices displayed in this website are subject to change without notice. Our company policy is to assure our customers satisfaction, including quality of our Products / Services and services provided.

Privacy

Client information is only used when necessary and in order to process the customer's order. All information pertaining to client is transferred over Secure Socket Layer connections. We guarantee privacy to all our customers and we assure that no information is made available to any government agencies or additional companies.

Disclaimer

Medcells is not liable for any third party content. All Products / Services sold on www.medcells.ae are sold for personal use only and not for resale. A customer who purchases Products / Services from foreign companies becomes the importer. It is the importers responsibility to assure that the Products / Services comply with import regulations within his/her country.

Trademarks

Med Cells is not related in any way or form to Cells4life.co.uk. Product names and images used on Med Cells are for identification purposes only and may only be trademarks of their respective owners.

Shipping Policy and Costs

The average delivery time is between 2 - 5 business days to countries worldwide. On rare occasions, such as holiday seasons' rush, some orders may experience a slight delay. The delivery time given to the Customer by Med Cells may vary depending on the country involved. In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note indicating that it was unsuccessful in making the delivery and that the Customer should come to recover the Products / Services at a location specified by the carrier. Med Cells will not, for any reason, be held liable for any deterioration in the Products / Services due to a Customers' failure to collect the Products / Services in a timely manner. All our Products / Services are shipped from Dubai, United Arab Emirates.

Cells4Life

Cells4Life Limited (Company number 04499318), whose registered office is at Sussex Innovation Centre, Science Park Square, University of Sussex, Falmer, Brighton, Sussex BN1 9SB (referred to in this Agreement as “Cells4Life”, “we” or “us”).

The terms and conditions contained within this Agreement together with the Consent Form form a legally binding agreement between us which relates to the testing, processing, storage and cryopreservation of the Umbilical Cord and/or Placental Cord Blood of your child(ren) and your maternal blood sample. In signing this Agreement, you acknowledge and agree that Cells4Life is in no way providing medical advice, care or treatment to you or anyone else.

1. GENERAL TERMS
   • Cord Blood” means the umbilical and/or placental cord blood together with any stem cells.
   • “Child” refers to your child who is due on the Expected Delivery Date as notified to us and in
     relation whose umbilical cord blood we are supplying you with a collection kit.
   • “Consent Form” means the Consent for cord blood collection, testing and cryopreservation
     form as set out in Section 3 to this Agreement.
   • “Deposit” means the deposit as detailed in the “Stem cell storage price plan” section set out
     in Section 2 to this Agreement.
   • “Storage Fees” means the fees as detailed in the “Stem cell storage price plan” section set
     out in Section 2 to this Agreement.
   • “Third Party Costs” means the cost of the collection kit, laboratory fees, any applicable courier
     fees and any applicable charges made by medical practitioners for collecting the cord blood.
     
     
2. YOUR INSTRUCTIONS
   • Until the Child reaches the age of 18 we will act upon the written instructions of you or your
     personal representatives in relation to the storage and use of the Cord Blood. When the Child
     reaches the age of 18 we are required to act upon the instructions of the Child in relation to
     the further storage and use of the Cord Blood. However, please note that this Agreement is
     between you and us and you remain liable for the payment of any fees which arise under the
     terms of this Agreement for the duration of the term of this Agreement.
   • The Cord Blood shall at all times remain the absolute and sole property of the Child and
     Cells4Life holds the Cord Blood on the terms set out in this Agreement.
     
     
3. SUPPLY OF COLLECTION KIT
   • We will send the collection kit to you once you have agreed to these terms and conditions on our website and completed the purchase on our website.
   • if you are expecting more than one Child, you must notify us and pay the Deposit (detailed in Section 2) for each child for whom you want Cord Blood to be stored by us. A separate collection kit must be used for each Child and we will send you the number of collection kits you have requested and paid for as detailed in the “Stem cell storage price plan” section.
     
     Section 5
     

     THIS DOCUMENT IS IMPORTANT AND YOU WILL BE LEGALLY BOUND BY
     IT. PLEASE READ IT CAREFULLY, SEEK LEGAL AND MEDICAL ADVICE AND
     LET US KNOW IF YOU HAVE ANY QUESTIONS BEFORE SIGNING.
     
     Page 9

   • We will endeavour to send the collection kit within fourteen(14) working days of receipt of this signed Agreement and the Deposit.
   • We do not guarantee any time for delivery of the collection kit and cannot accept responsibility
     for any delays in delivery which are beyond our control. If you have not received your collection kit
     within twenty one (21) days, please notify us and we will investigate.
   • We will send the collection kit to the address specified by you at the end of this Agreement.
   • If you notice any fault with the collection kit, please return it to our local representatives and we will
     arrange for a replacement collection kit to be sent to you.
   • If you have been sent the wrong number of collection kits, you must contact us as soon as possible. We will then arrange to send you an additional collection kit.
   • The collection kit is only to be used in respect of the Child due on the expected delivery date as
     notified to us. The collection kit is uniquely bar coded to refer to you and your Child and must not
     be used by or for any other person or any other child. If you do not use this collection kit for the
     Child then you must not use this collection kit for any other child unless this has been specifically
     agreed with us in writing.
     
     
4. COLLECTION OF CORD BLOOD
   • You understand that the collection of the Cord Blood must be carried out by a qualified medical
     professional using the collection kit provided by Cells4Life in accordance with the Human Tissue Act 2004.
   • Cells4Life does not collect, and is in no way responsible for the collection of, the Cord Blood and it is
     your sole responsibility to arrange the collection by a qualified medical professional in accordance with Cells4Life’s cord blood collection protocol, as detailed in Schedule 1. If the Cord Blood is not collected in accordance with our cord blood collection protocol, you understand that it may affect the viability of the Cord Blood for storage and/or future use. Cells4Life reserves the right to refuse to store Cord Blood which it believes has not been collected in accordance with its cord blood collection protocol.
   • In the event that your medical practitioner refuses or is unable to proceed with collecting the Cord
     blood you may cancel this agreement in accordance with the terms set out in Clause 11.
   • In the event that you decide not to proceed with the collection of the Cord Blood you may cancel
     this agreement in accordance with the terms set out in Clause 11.
   • Once the Cord Blood has been collected, it is your responsibility to ensure that the collection kit is
     signed and packaged in accordance with our instructions and that you have signed the collection kit
     to confirm that it is your Child’s Cord Blood contained in the collection kit. If you have more than
     one Child and have more than one collection kit, you must clearly identify each Child on their
     respective collection kit.
   • Cells4Life shall not be liable to you in any way if it is unable to process Cord Blood due to a failure
     by you to carry out your obligations under this Clause 4.
     
     
5. DELIVERY OF CORD BLOOD TO CELLS4LIFE
   • Once the Cord Blood has been collected, it is your responsibility to ensure that the collection kit is
     handed directly to the courier and you must telephone Cells4Life’s twenty-four (24) hour collection
     line to arrange for our courier to collect your collection kit.
   • You remain responsible for the collection kit until it is delivered to the Cells4Life laboratory and has
     been signed for by a staff member of Cells4Life and you also understand that the Cord Blood
     must be delivered to us within forty-eight (48) hours of the birth otherwise it may not be viable for
     either storage and/or future use.
   • Cells4Life shall not be liable to you in any way if it is unable to process Cord Blood due to a failure
     by you to carry out your obligations under this Clause 5.
   • Cells4Life shall in no way be liable to you for any loss or damage suffered by you as a result of any loss of, damage to or deterioration in the Cord Blood during transit from you to Cells4Life or from
     Cells4Life to you or any third party or once the Cord Blood ceases to be stored at Cells4Life's
     storage facility.
     
     
6. MINIMUM VOLUMES AND SAMPLE TESTING
   • If in our opinion either
   • the volume of Cord Blood collected is too small; or
   • the viability of Cord Blood collected is too low
     Page 10
     to be suitable for cryopreservation of the stem cells we will contact you to discuss your wishes
     regarding processing and storage of the Cord Blood. If you decide to proceed with the storage, we
     cannot give you any guarantee that there will be sufficient volume if the Cord Blood is required in the
     future and you acknowledge this if you ask us to proceed.
   • You understand that there is a risk of contamination when collecting Cord Blood and that,
     therefore, Cells4Life will arrange for a sample of the Cord Blood to be tested for contamination by
     its designated laboratory and we will notify you of the results of that testing. We will also
     give a copy of the results to the Child’s general medical practitioner for their medical records if
     requested to do so by you. If the Cord Blood is not contaminated, we will continue to store the
     Cord Blood in accordance with this Agreement.
   • A maternal blood sample must be provided within 7 days of procurement of the Cord Blood and will
     be tested for disease markers as specified by current EC legislation as detailed in the consent form.
     The results of which will be notified to you and a copy will be provided to the mothers’ general
     medical practitioner if requested by the mother.
   • In order to carry out the processing, testing, storage and cryopreservation of the Cord Blood you
     must ensure that Cells4Life is in receipt of your appropriately completed and signed consent form.
     In the event that you are unable to consent to all the procedures set out on the consent form or in
     the event that you withdraw your consent at any time you understand that Cells4Life will no longer
     be able to process and store the Cord Blood. As a result Cells4Life will terminate this Agreement in
     accordance with Clause 12.
   • In the event that the Cord Blood collected is found to have been contaminated, you acknowledge
     that it will not be suitable for storage or any future use and you authorise us to destroy the Cord
     Blood. In such circumstances, this Agreement will be cancelled and we will reimburse all of the
     fees already paid by you to us as detailed in Section 2, excluding any Third Party Costs and the
     non-refundable deposit.
     
7. WARRANTIES
   1. We warrant to you that the Services will be provided using reasonable care and skill and, provided
      that you comply with your obligations, in accordance with this Agreement.
   2. You warrant to us that:
      1. you are the parent/legal guardian of the Child with legal responsibility for the Child;
      2. you have the right to enter into this Agreement on behalf of your Child; and
      3. entering into this Agreement does not violate any local laws or regulations, as regards any
         country where the Cord Blood is being drawn.
   3. IMPORTANT – You acknowledge and accept that we cannot give any guarantees with
      respect to any:
      1. suitability of Cord Blood for the future treatment of diseases;
      2. successful treatment of diseases through Cord Blood transplantation;
      3. advantages of Cord Blood transplantation over other types of treatment using
         stem cells; or
      4. successful transplantation of the Cord Blood;and you enter into this Agreement with this understanding.
         
         
8. LIMIT OF CELLS4LIFE’S LIABILITY
   
   IMPORTANT
   Subject to the terms set out in this Clause our liability to you under the Terms of this
   Agreement is as follows:
   • OUR LIABILITY TO YOU IN RESPECT OF ANY FAULT RELATING TO THE
     Collection Kit is limited to the cost of replacing the collection kit and/or reimbursing
     any Storage Fees paid by you.
   • Our liability to you in respect of ANY LOSS OR DAMAGE DUE TO OUR
     NEGLIGENCE, OR THE NEGLIGENCE OF ANY OF OUR EMPLOYEES, shall be
     limited to DIRECT LOSSES YOU SUFFER WHICH WE COULD HAVE REASONABLY
     FORESEEN AT THE DATE OF THIS AGREEMENT UP TO THE MAXIMUM AMOUNT
     of one million pounds (£1million).
   • Nothing in this Agreement seeks to exclude our liability for the following:
     • ANY DEATH OR PERSONAL INJURY CAUSED AS A DIRECT RESULT OF
       OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES;
     • Fraud or fraudulent misrepresentation.
   • We shall in no way be liable to you for any loss or damage suffered
     by you as a result of your failure to comply with the terms of this Agreement.
   • Page 11
     Subject to Clauses 8.1, 8.2 and 8.3 we exclude all other liability for damage or loss
     suffered in connection with this Agreement whether direct or indirect to the maximum
     extent permitted by law.
   • You acknowledge and understand that we shall not be liable to you, or be considered to
     be in breach of this Agreement, because of any delay in performing, or any failure to
     perform, any of our obligations if the delay or failure was due to your acts or omissions
     or to any other cause beyond our reasonable control.
   • Should there be loss of the Cord Blood whilst in the care of Cells4Life, which was
     beyond our control, we will reimburse a proportion of the Storage Fee pre-paid (on a
     pro rata basis for the remaining storage term paid for).
   • You acknowledge that the Cord Blood collected from your Child will be divided into
     at least two portions and may only be kept on one site and that, in the event of any
     loss of or damage to the Cord Blood for any reason, it may not be possible to have a
     “back-up” sample.
     
     
9. FEES
   • The Storage Fees are detailed in Section 2 and are payable by you to Cells4Life in accordance with
     the terms of Section 2. The Fees are intended to cover the costs of administration, collection kit,
     testing, processing and secure storage for the relevant period as detailed therein.
   • Any further fees which may be chargeable to you will be notified to you at the time, if applicable.
     This may include courier service charges which will be charged to you in the event that you
     withdraw the Cord Blood in accordance with section 13. We may also charge for our costs incurred
     in transferring the Cord Blood to another service provider if you wish us to do so in accordance
     with section 12.
   • All of our fees are quoted to include any applicable VAT.
     
     
10. TERM
    • Subject to the rights of termination set out in this Agreement the term of this Agreement shall
      commence on the date Cells4Life receives this signed Agreement and the Storage Fee and shall
      terminate after an initial period of twenty five (25) years from the Child’s birth date.
    • The Agreement may be continued after expiry of the Initial Term upon agreement by us and upon
      receipt by us of the following:
      • written instructions from the Child that he or she wishes us to continue storing the Cord
        Blood; and
      • payment of the appropriate storage fee which shall be notified to you at the time.
        
        
11. YOUR CANCELLATION AND TERMINATION RIGHTS
    • You may cancel this Agreement upon notifying us in writing as follows:
      • for any reason, within seven (7) working days of receiving the collection kit provided that
        you have not opened the sealed collection kit or used it for any purpose and you return the
        collection kit to us at your cost and in the same condition as when you received it; or
      • in the circumstances set out in Clauses 4.3 or 4.4; or
      • in the circumstances set out in Clause 6.1; or
      • at any time by giving thirty (30) days’ notice to us; or
      • in the event that:
        • a resolution is passed or a winding up order is made for the winding up of Cells4Life; or
        • an order is made for the appointment of an administrator; or
        • a receiver is appointed over any of the assets or undertakings of Cells4Life; or
        • Cells4Life enters into a voluntary arrangement with any of its creditors; or
          11.2. In the event that you terminate this Agreement under Clauses 11.1.1, 11.1.2 and 11.1.3 we shall refund the Storage Fees that you have paid to us less any Third Party Costs which have been incurred.
    • In the event that you decide to terminate the Agreement under Clause 11.1.4 we shall refund the
      Storage Fees that you have paid or that are due to us under the terms of this Agreement on a pro
      rata basis for the balance of any storage term remaining as detailed in Section 2 less any Third Party
      Costs which have been incurred.