Shipping & Handling FAQs
What is the process if I want to pay via credit card?
On your due date, once the cord blood sample is collected and ready to be shipped to our UK lab, please call our cord blood specialist to help you arrange for the courier pick up. When the official testing certificate is released, one of our cord blood specialists will contact you to explain the final results of the sample testing and will schedule the payment for remaining balance.
Once we received the balance payment, we’ll send you the original testing certificate and other documents via courier or one of our staff will personally deliver them to you.
What should I do if I want to cancel my order?
We won’t provide a refund for cord blood kit that’s been used or damaged. Once you received the cord blood kit, it is your responsibility to take care of it until your delivery day.