Shipping & Handling FAQs

What is the process if I want to pay via credit card?

Once we received the initial deposit via credit card payment and the signed storage agreement, we will send you the cord blood collection kit. We’ll also send you an email confirmation that we received your initial payment.

On your due date, once the cord blood sample is collected and ready to be shipped to our lab, please call our cord blood specialist to help you arrange for the sample pick up. When the official testing certificate is released, one of our cord blood specialists will contact you to explain the final results of the sample testing and will schedule the payment for remaining balance.

Once we received the balance payment, we’ll send you the original testing certificate and other documents via courier or one of our staff will personally deliver them to you.

What should I do if I want to cancel my order?

You will need to inform us that you don’t want to go ahead with the cord blood collection within seven (7) working days upon receiving the cord blood kit. Initial deposit refunds less third party fees will be made onto the original mode of payment provided that the cord blood kit is unused and returned in good condition: (a) sealed materials are intact; (b) the NanoCool (cooling device) is not activated; (c) the outer and inner boxes are not damaged.

We won’t provide a refund for cord blood kit that’s been used or damaged. Once you received the cord blood kit, it is your responsibility to take care of it until your delivery day.

Are cryostorage tanks capable of operating without electricity?
At Cells4Life, our tanks are managed from an external flow system which does not need electricity to maintain the liquid nitrogen levels.
Can the sample be used more than once?

Cells4Life stores the samples in multiple subdivisions to allow for maximum flexibility of use in the future. This enables you to use just a portion of the sample stored as required for treatment and keep the remaining in storage until needed for another treatment.

How do you transport the sample (what packaging)?
Your sample is transported in a special kit with built-in cooling device that is able to maintain the sample at a temperature of 2 to 8 degrees Celsius. We do not use gel packs as these will not maintain temperature for the duration of the shipment and may affect cell viability.
How far is Cells4Life from the Airport?

We are 20 minutes away from Gatwick Airport to ensure timely delivery. We perform viability testing on all samples upon arrival at our laboratory, ensuring that only viable (living) cells are cryopreserved for storage.

Cord blood samples collected in Dubai will be stored in our Dubai-based cord blood storage lab licensed by the DHA (Dubai Health Authority) as per UAE government regulations.

How is my baby’s cord blood transported to the Cells4Life laboratory?
Your sample will be transported using by our registered medical shipper. We simply ask you to call us once the baby has been born and the sample has been collected.
How the sample is stored: the vapour phase of liquid nitrogen or in liquid nitrogen?
Cord blood samples are stored in the vapour phase.
Should I store cord blood for all of my children?

Your baby’s cord blood is 100% match to your child while there is a 25% chance of bring a perfect match to siblings and parents are a partial match (50%).

Storing the umbilical cord blood from each sibling provides your family with increased flexibility in case of stem cell needs. While your children have perfect compatibility with their own stem cells, having their sibling’s stem cells on hand can also prove valuable. Additionally, the availability of more stem cells can benefit both parents and grandparents, opening up a broader range of treatment possibilities as medical research advances.

What is HLA Tissue Typing?

Tissue-typing is an essential test used in transplantation. Genetic markers found on the surface of white blood cells (WBC) called ‘human leukocyte antigens’ (HLAs) define a person’s tissue-type. Checking the HLA can determine whether a sample is compatible with another individual (a sibling or family member) for transplantation. Tissue-typing can help find the best match for tissue and blood cells to a recipient. Having your cord blood sample tissue-typed with provide a documented record of your child’s tissue-type, should the need arise for transplantation.