What is the process if I want to pay via credit card?

Once we received the initial deposit via credit card payment and the signed Storage Agreement, we will send you the cord blood collection kit via courier or one of our staff will personally deliver them to you. We’ll also send you an email confirmation that we...

What should I do if I want to cancel my order?

You will need to inform us that you don’t want to go ahead with the cord blood collection within seven (7) working days upon receiving the cord blood kit. Initial deposit refunds less third party fees will be made onto the original mode of payment provided that the...

Can the sample be used more than once?

Cells4Life store the samples in multiple subdivisions to allow for maximum flexibility of use in the future. Once the sample has been used (transfused) it cannot be recovered from the body.

How do you transport the sample (what packaging)?

Your sample is transported in a special advanced medical shipper – the shipper is able to maintain the sample at 2 to 8 degrees Celsius. We do not use gel packs as these will not maintain temperature for the duration of the shipment and may affect cell...